What does the Get it for me service entail?
What does it cost?
What cannot be requested?
How many requests can I submit per day?
How long does it take to receive a requested item?
Can I ask to copy more than one article/chapter or borrow multiple volumes in a single request?
How can I check the status of my request?
What do the different statuses mean?
How will I know when the requested item has arrived?
Can I get back an article that I accidentally deleted?
How long can a borrowed item be kept?
How can I renew a book?
Why do some Interlibrary Loan items have to be used in the library?
Where should a borrowed item be returned?
I am on sabbatical leave in another city, will you mail a book to me?
Are there fines for overdue, lost or damaged items?
Why am I blocked
from using the Get it for me service?
Why are some of the pages of my article upside-down or sideways?
Is security a problem if I use a public workstation?
I am a distance patron, is there any special information I need to know?
We offer this service to TAMUG campus faculty, staff, currently registered graduate, undergraduate, distant education students, and authorized, associated individuals.
It includes traditional interlibrary loan: you may request books, journal articles, documents, microforms, sound and video recordings, dissertations/theses, scores, etc. that are not owned by the Jack K. Williams Library [TAMUG Library].
It includes electronic delivery of article-length copies: you may request a PDF copy from journals, books, microforms, and other texts owned by either the TAMUG Library or other libraries.
It also includes, for faculty and graduate students, book retrieval: you may request books to be retrieved from the TAMUG library's book shelves and held at the library's circulation desk for you to pick up, or we will forward it via campus mail.
In short, you request it and we will try our best to find it and get it for you.
The service is free.
We will not scan an entire book, and we urge patrons not to submit a request for an article or chapter that exceeds 50 scanned pages.
We will not scan items housed in our Course Reserve Department.
We cannot scan items in Micro Print format.
We cannot retrieve books housed in our Archives.
We strongly suggest that patrons submit no more than 10 requests per day.
It generally takes 2-4 days for article deliveries and 3-10 days to receive requested loan materials, depending on availability. Some requests can take much longer, and others can be available in less than 48 hours. For items not available in the TAMUG library, the document delivery/interlibrary services staff members use several international interlibrary loan networks to place your requests. Requests are automatically routed to five or more libraries in a sequence. Each library has up to four days to respond to our orders. Delivery time depends on many factors, but the main variables are where the material is located and how quickly that library or supplier responds to requests. Library users should identify necessary sources well ahead of the due date of a paper or project.
If you need an item by a specific deadline, please indicate this date in the "not wanted after" section on the request form. Also, in the note field, leave a note for us, such as "RUSH, please." Staff members will make every effort to get the material to you in the shortest time possible. If we are unable to fill your request by the "not wanted after" date, your request will be cancelled.
There is to be only one article/book chapter or one volume loan per request form; therefore, only the first article/book section will be supplied if more than one article/chapter or loan is requested.
Log in to your Get it for me account. Under the View section, click Outstanding Requests. You will then be directed to a page with a list of all your active requests with their corresponding statuses. If you click on the transaction number of a request, you can view detailed information regarding that request.
Request Sent: your request was sent to several owning libraries and document delivery/interlibrary services staff are waiting for a response.
Awaiting Customer Contact: your requested item has arrived. Staff are preparing the item for you. Please don't come to pick up the book until you receive an email notification from us.
Awaiting Post Receipt Processing: your requested item has arrived from the lending library. Staff are preparing the item for you.
Awaiting Copyright Clearance: your article request is waiting copyright processing to determine if any copyright fees need to be paid by the library.
Awaiting SFX Request Processing: your request was imported from the database link of which we don't have full text online, and is now ready to be searched and requested from potential libraries. From here it may be routed to various staff for processing. You will see different staff names in this status.
Awaiting Doc Del Request Searching: your request was routed to staff who will supply the item from the TAMUG Library collection.
Awaiting Conditional Processing: a potential lender has replied to your request, seeking more information. Staff is responding.
Awaiting Unfilled Processing: your request has not been filled by the lenders we have contacted so far. Staff is still working on your request.
Rapid Unfilled: your request has not been filled by the lenders we have contacted so far. Staff is still working on your request.
Unavailable in Local System: your request has not been filled by our own Library. Staff is still working on your request.
Odyssey Document Received: your requested article was shipped by a lending library and was automatically received by the system and posted to your Get it for me account. You received an email stating that it is available for viewing.
In Electronically Delivery Processing: your article has been received electronically and will be posted to the web shortly. You will be contacted by email when it is ready.
Delivered to Web: your copy is available for viewing/printing/downloading from your Get it for me account.
Request Finished: if this is an electronic copy, it is no longer available because it has been on the web for 30 days, or you deleted it. If it is a loan, the item has been checked in and returned to the lending library.
Difficult Request Searching: your request could not be requested easily and needs some additional searching and examination.
In DD Stacks Searching: your request is currently being searched in the library's collection to be retrieved for copying or picking up.
When your requested items are ready to be picked up, staff will notify you by email.
For distance education students, you won't receive an email; we will mail the items to your home address with a UPS postage prepaid return address label.
For faculty, if you choose to have items sent to your office via the campus mail service, you won't receive an email either.
Photocopied items will only be posted on the web in PDF format for you to download and print. Log in to your Get it for me account. Under the View section, click Electronically Received Article. The items are viewed in Adobe Acrobat. Please remember that the documents will be removed 30 days after a notification email is sent to you, not 30 days after you first view the documents. If you no longer need an article, you can delete it manually by pressing the "delete" button. If you find that you will need to use the document longer than 30 dyas, be sure to save the PDF locally before deleting.
Yes! You can contact Document Delivery/Interlibrary Services ((409) 740-4566 or email@example.com) with the transaction number of the document/article. The department is open Monday--Friday, 7 a.m.-4 p.m..
The loan period is assigned by the lending library. Please check the due date printed on the white label. The lending library may impose restrictions on use, such as LIBRARY USE ONLY, NON-RENEWABLE, or USER'S SIGNATURE REQUIRED. In some cases, they may also elect to give us a shorter loan period. We ask your cooperation to abide by these restrictions so we may continue to use these libraries' collections on behalf of the TAMUG community.
For an Interlibrary Loan Item (item with a white label/band): Log in to your Get it for me account. Under the View section, click Checked Out Items and click on the transaction number of the request you want to renew. At the top, left corner of the form, click Renew Request in red. Please renew the item before the due date. A two-week renewal will be automatically granted until we hear otherwise from the lending library. If a renewal is denied by the lending library, we will notify you via email and let you know the new due date of the loan.
Occasionally a lending library tells us at the time of the loan that they will not honor a renewal request. If there is such a restriction, it will be noted on the attached white label, and you will not be able to renew it from your account.
For a TAMUG Library book: At TAMUG Library's online catalog (clippercat.tamu.edu), click My Library Account button, log in with your UIN, and click the Renew box of the record you with to renew. Please don't log in to your Get it for me account to renew your TAMUG library's owned book, it won't work.
Because some material is fragile or rare, and lending libraries often designate these items as In Library Use Only. You will not be allowed to take such items out of the library. These restrictions are set by the lending library and we are bound to follow them. We cannot change these conditions, and we ask patrons to honor them.
All borrowed items must be returned to the TAMUG Library's Front Circulation desk. Do not place white labeled/banded loan items in book drops. Please leave the white label or band attached to the item. Materials obtained through Interlibrary Services are for your exclusive use and are your responsibility from the time they are picked up until they are returned to the above mentioned service desk.
For Faculty: if you chose to have items delivered via the campus mail service, you can reuse the envelope and send the item back to the library via the campus mail service.
Yes, but please change the personal information including your mailing address in your Get it for me account. Please change your status to Distance Education.
Late return of materials can jeopardize the TAMUG library's opportunity to borrow from other libraries in the future. Lending libraries may assess overdue, lost, and damage fines. You will be financially responsible for any late fees, replacement costs of lost material, and cost of damages levied by the lending library.
Failure to abide by the interlibrary loan rules may result in the suspension of your Get it for me service privileges.
You will be blocked from using Get it for me services if you fail to return an interlibrary loan item one week past its due date.
You will be blocked once you graduate from TAMUG or move to another institution.
If you believe it was a mistake for us to block you, please contact us at (409) 740-4566 or firstname.lastname@example.org.
When lending libraries or student workers copy journal articles using a scanner, they sometimes scan some of the pages upside-down. If the journal is small enough that two pages can fit onto one 8.5 x 11 page, the article may be scanned “sideways.”
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
Access Get it for me only from your personal computer or an otherwise secure workstation.
When using a public access workstation: delete from the history file those pages that contain your personal information; exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Please be sure that you select "Distance Education" as your status in your Get it for me account.
How are items shipped to distance patrons? What kind of items can be sent?
Requested items are shipped to your home address through UPS with a pre-paid return label that you can use for returning your item. Please be sure to keep your address up-to-date. If you need to change your address, click the "Change User Information" link under the "Tools" section in your Get it for me account.
Distance patrons can receive the same items as a non-distance patrons including books, journals, microtext, media items (such as DVDs, videotapes, CDs, audio books, etc), dissertations/theses and scores. However, we do not send media equipment (ex. Kindles, cameras, video devices, microform readers, etc.) through the mail.
Loan Statuses for Distance Patrons' Requests:
Request Finished: The item has been shipped from our campus and will arrive at your address soon.
Checked out to Customer: The item has has been shipped to your address and should arrive there shortly.